We ran into an issue with two separate TA924 units today that are running 10.5.2.E code and according to some of the other technicians they have seen this issue with other code bases as well as this one. We stage the Adtran's prior to installation and did not see the issue at that time.
Problem:
After successfully logging into the TA924 Web GUI via TACACS if you select the Voice>User Account> you see a message in the modify/Delete table that says "Please wait building subscriber list". When you click on a subscribers last name after the list has populated you see the screen fade and a "Loading" message appear. This "Loading" message just stays on the screen indefinably (see Web Hangup 1).
This was duplicated on multiple machines during the install today both onsite and across the WAN and with multiple OS's and browser types.
Windows 7 - IE10 and FF22.0
Mac 10.8.4 - FF21.0 and safari 6.0.5
Linux Ubuntu 13.04 Chromium 25.0.1364.160
Troubleshooting Performed so far:
Rebooted TA924 - Still fails
Disabled http and http secure server and then re-enabled - still fails
We recently settled on 10.5.2.E as our standard firmware based and in reading the release notes for newer releases I do not see any mention of this issue or a potential fix. Has anyone else ran into this issue with any code release and not having a particular part of the GUI show up? All CLI functions work normally and we were able to configure the Adtran for the customer.
Thanks in advance for any assistance provided,
Blake
I ran some commands to show the system resource usage (see below) and if needed I can run debug commands to troubleshoot further.
hostname#sh system
ADTRAN, Inc. OS version R10.5.2.E
Checksum: 91BDF1C9, built on Wed Apr 10 15:09:23 2013
Hardware version DSP7119-2ndGen
Boot ROM version 14.04.00
Checksum: 8549, built on: Wed Apr 11 15:24:20 2007
Copyright (c) 1999-2007, ADTRAN, Inc.
Platform: Total Access 924 (2nd Gen), part number 4212924L1
Serial number CFG1125214
Flash: 33554432 bytes DRAM: 67108863 bytes
hostname uptime is 0 days, 0 hours, 9 minutes, 55 seconds
System returned to ROM by Warm Start
Current system image file is "T900G2A-R10-5-2-E.biz"
Boot system image file is "T900G2A-R10-5-2-E.biz"
Power Source: AC
System primary clock source configuration: t1 0/1 (Interface is shutdown)
System secondary clock source configuration: t1 0/2 (Interface is shutdown)
System current active clock source: INTERNAL
hostname#sh buffers
Buffer handles: 174 of 2000 used.
Pool Size Total Used Available Max. Used
0 2100 1894 174 1720 229
1 2048 64 0 64 0
2 4096 32 0 32 0
3 8192 4 0 4 0
4 16384 2 0 2 0
5 32768 2 0 2 0
6 66560 2 0 2 0
hostname#sh processes cpu
System load: 1sec:13.76% 1min:26.76% 5min:33.58% Min: 0.00% Max: 100.00%
Context switch load: 0.70%
Invoked Exec Time Runtime Load %%
Task Id Task Name PRI STA (count) (usec) (usec) (1sec)
1 Idle 0 W 262404 995 855399 85.54
3 PC Config 7 S 65590 839 30951 3.10
4 PacketRouting 38 W 49266 27 14674 1.47
5 Timer 39 W 148214 15 9277 0.93
6 CallControlQue~ 32 W 1263 8 0 0.00
7 Thread Pool 4 W 124 555 0 0.00
8 Timer-00 10 W 305483 3 3574 0.36
9 Nm01 5 W 0 7600613 0 0.00
10 Driver Control 8 W 1053 46 0 0.00
11 VOX 39 W 131688 193 47584 4.76
12 FrontPanel 37 W 7524 140 2335 0.23
13 con0 39 W 429 14 0 0.00
14 ICP Session 8 W 38 38 0 0.00
15 RouteTableTick 6 W 482 122 122 0.01
16 OSPF 6 W 341 133 133 0.01
17 IGMPTick 6 W 309 65 65 0.01
18 IGMP-Receiver 6 W 0 296386 0 0.00
19 IP Events 24 W 2995 199 2046 0.20
20 tcptimer 22 W 3206 13 235 0.02
21 tcpinp 22 W 7183 261 4470 0.45
22 tcpout 22 W 15320 46 5368 0.54
23 PhoneManagerQu~ 35 W 12090 26 1747 0.17
24 SIP_Stack 33 W 365 135 135 0.01
25 MgcpActiveQueue 34 W 0 258 0 0.00
26 DnsClient 16 W 192 66 0 0.00
27 DnsProxy 16 W 74 87 0 0.00
28 DnsTable 16 W 73 17 0 0.00
29 WWW 19 W 38834 1192 0 0.00
30 Port Manager 9 W 6383 41 774 0.08
31 eth 0/0 39 W 3 81 0 0.00
32 FramerBaseThre~ 21 W 36953 9 789 0.08
33 FramerBaseThre~ 21 W 36915 11 1070 0.11
34 VoipDspCapture 1 W 0 17562 0 0.00
35 eth 0/1 39 W 13757 5 1660 0.17
36 SnmpThread 6 R 11049 58 2893 0.29
37 IKE 6 W 51 116 0 0.00
38 IPSecKeyGen 4 W 0 123430 0 0.00
39 SCEP 6 W 0 115602 0 0.00
40 MediaConnectio~ 34 W 580 2454 2454 0.25
41 FTPServer List~ 5 W 1 700 0 0.00
42 SMTP Client 16 W 0 226 0 0.00
43 SNTP Client 19 W 11 736 0 0.00
44 CLIInjectQ 6 W 0 25164 0 0.00
46 RipOut 6 W 293 12 12 0.00
47 RipIn 6 W 0 21492 0 0.00
48 RSTP 37 W 77901 28 4954 0.50
49 IsdnStackQueue 34 W 42 7 0 0.00
50 MTEX 55 W 0 1361 0 0.00
51 MTEX 55 W 0 1115 0 0.00
52 MTEX 55 W 0 962 0 0.00
53 MTEX 55 W 0 622 0 0.00
54 MTEX 55 W 0 397 0 0.00
55 UDP Relay 19 W 1 169 0 0.00
56 Flow Meter Log~ 17 W 404 56 74 0.01
57 SNTP Server 19 W 1 386 0 0.00
59 AUTOLINKQ 4 W 0 5179157 0 0.00
60 HttpClientQ 6 W 0 227 0 0.00
61 RvSipProc0 34 W 2 131 0 0.00
62 UDP In 36 W 119 147 0 0.00
69 PacketCapture 4 W 128 78 155 0.02
70 DHCP Server 29 W 0 413 0 0.00
71 TWAMP-Control 6 W 0 284770 0 0.00
72 TWAMP-Test 16 W 1 33 0 0.00
hostname#sh processes history
CurrentTime Task Name
-----------------------------
415974 PC Config
415974 Timer-00
415974 RSTP
415974 VOX
415974 Timer
415973 Idle
415973 Timer-00
415972 Idle
415972 Timer-00
415971 Idle
415971 Timer-00
415970 Idle
415970 Timer-00
415969 Idle
415969 Timer-00
415969 RSTP
hostname#sh processes queue
Queue Max Depth (%)
------------------------------ -------------
PC Config 9
PacketRouting 43
CallControlQueue 0
Driver Control 3
VOX 7
FrontPanel 0
ICP Session 0
RouteTableTick 2
OSPF 1
IP Events 6
PhoneManagerQueue 0
MgcpActiveQueue 0
VoipDspCapture 0
IKE 0
IPSecKeyGen 0
MediaConnectionQueue 0
CLIInjectQ 0
RSTP 0
IsdnStackQueue 0
Flow Meter Logging 0
AUTOLINKQ 0
HttpClientQ 0
UDP In 0
PacketCapture 0
hostname#sh processes stack
Id Task Usage
1 Idle 0/8192
3 PC Config 3656/8000
4 PacketRouting 740/4000
5 Timer 116/2000
6 CallControlQueue 320/2048
7 Thread Pool 556/2000
8 Timer-00 98/2048
9 Nm01 64/2048
10 Driver Control 216/2048
11 VOX 252/2048
12 FrontPanel 156/2000
13 con0 80/2000
14 ICP Session 106/8000
15 RouteTableTick 242/2000
16 OSPF 182/2000
17 IGMPTick 110/2000
18 IGMP-Receiver 94/2000
19 IP Events 186/2000
20 tcptimer 124/4080
21 tcpinp 768/4080
22 tcpout 288/4080
23 PhoneManagerQueue 714/8192
24 SIP_Stack 1072/8192
25 MgcpActiveQueue 86/2000
26 DnsClient 1326/3000
27 DnsProxy 300/3000
28 DnsTable 104/3000
29 WWW 2258/6144
30 Port Manager 118/2000
31 eth 0/0 90/2000
32 FramerBaseThread 118/2000
33 FramerBaseThread 118/2000
34 VoipDspCapture 86/2000
35 eth 0/1 154/2000
36 SnmpThread 162/2000
37 IKE 340/6000
38 IPSecKeyGen 86/4000
39 SCEP 470/4000
40 MediaConnectionQueue 134/8192
41 FTPServer Listener 278/2000
42 SMTP Client 82/2000
43 SNTP Client 386/2000
44 CLIInjectQ 86/2000
46 RipOut 338/2000
47 RipIn 390/2000
48 RSTP 278/4000
49 IsdnStackQueue 136/2048
50 MTEX 66/2048
51 MTEX 66/2048
52 MTEX 66/2048
53 MTEX 66/2048
54 MTEX 66/2048
55 UDP Relay 730/2000
56 Flow Meter Logging 204/8000
57 SNTP Server 218/2000
59 AUTOLINKQ 86/2048
60 HttpClientQ 86/2048
61 RvSipProc0 98/10208
62 UDP In 290/2000
69 PacketCapture 252/2048
70 DHCP Server 650/2000
71 TWAMP-Control 150/2000
72 TWAMP-Test 150/2000
hostname#sh flash
11602782 9212916-20A411.biz
(dir) 1024 coeff
7182 startup-config
6948 startup-config.bak
12947048 T900G2A-R10-5-2-E.biz
(dir) 1024 Tones
24907644 bytes used, 6732771 available, 31640415 total
hostname#sh memory heap
Memory Heap:
HeapFree: 17562608
HeapSize: 36350960
Block Managers:
Mgr Size Used Free Max-Used Overhead
(bytes) (blocks) (blocks) (blocks) (bytes)
0 16 7802 564 8366 133856
1 48 11672 1905 13577 217232
2 112 4388 206 4594 73504
3 240 557 17 574 9184
4 496 1859 24 1883 30128
5 1008 270 12 282 4512
6 2032 320 8 328 5248
7 4080 56 20 76 1216
8 8176 73 11 84 1344
9 16368 31 20 51 816
10 32752 13 3 16 256
11 65520 12 3 15 240
12 131056 2 2 4 64
13 262128 1 0 1 16
14 524272 0 0 0 0
15 1048560 0 0 0 0
16 2097136 0 0 0 0
17 4194288 0 0 0 0
18 8388592 0 0 0 0
19 16777200 0 0 0 0
Total Overhead (bytes): 477616
Total Used (bytes): 6223680
Total Free (bytes): 1223696
hostname#sh memory uncached-heap
Manager Free Max Used Limit Allocs Failures Frees
32 0 0 0 0 0 0
64 0 0 0 0 0 0
128 0 0 0 0 0 0
256 0 0 0 0 0 0
512 0 0 0 0 0 0
1024 0 0 0 0 0 0
2048 0 0 0 0 0 0
4096 0 0 0 0 0 0
8192 0 0 0 0 0 0
16384 0 0 0 0 0 0
32768 0 0 0 0 0 0
65536 0 0 0 0 0 0
131072 0 0 0 0 0 0
262144 0 0 0 0 0 0
524288 0 0 0 0 0 0
Hello and thanks for posting to our forum.
The issue you have run into has been reported and we are working on a fix. In the release notes for R10.5.3, this issue is listed in the errata:
https://supportforums.adtran.com/docs/DOC-6270
Modifying a voice user through an IP business gateway's Voice > User Accounts GUI menu perpetually displays the Loading message.
Let me know if you have any additional questions.
Regards,
Geoff
Hello and thanks for posting to our forum.
The issue you have run into has been reported and we are working on a fix. In the release notes for R10.5.3, this issue is listed in the errata:
https://supportforums.adtran.com/docs/DOC-6270
Modifying a voice user through an IP business gateway's Voice > User Accounts GUI menu perpetually displays the Loading message.
Let me know if you have any additional questions.
Regards,
Geoff
Thanks for the quick response geo!
Do you happen to know if an older code release does not have this issue that we can revert to in the mean time? The majority of our voice line provisioners only use the GUI and have not been trained on the CLI yet.
Thanks,
Blake
Hello Blake,
It looks like R10.5.0 should be OK but you will see it in later versions of R10.5 and higher. What version were you running prior to R10.5.2?
Regards,
Geoff
Hello Blake,
I went ahead and flagged this post as "Correct." If you still need assistance, we would be more than happy to continue working with you on this - just let us know in a reply.
Thanks,
Geoff
Thanks!
I just read the release notes for 10.9 and noticed that they say it is fixed in this release. I have this release loaded on a test unit and will verify before moving 10.9 into production.
Blake
10.5.3 did not fix this. It may have been addressed in the release notes for this update, but the voice users continue to get stuck on loading in the gui.
I have been running 10.9.0.E on my office unit for 4 weeks now and have not had the same issue with the Web UI and Voice tab.
Thanks,
Blake
Was running 10.5.3 and now get the Loading... message. Updated to 11.4.3 and still get the same with IE, FireFox. Any know date for fix?
In firefox try Ctrl-F5
Thanks for the comeback. I did that in both IE and FireFox, it worked in both.