cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Contributor III
Contributor III

Adtran 7100 with Polycom IP 650

Jump to solution

Hi, we have some Polycom IP650 that I can't seems to update the directories.  Does anyone have any ideas?


I've updated in other directories Entry on each phones under IP Phone configs, I've updated it under IP phone globals, I've tried to reboot the phones and reboot the phone system with no luck.  Does anyone have any ideas what else I need to try?

Thanks!

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Contributor III
Contributor III

Re: Adtran 7100 with Polycom IP 650

Jump to solution

Matt,

That was it! Thank You! I had to change option 66 in the server from VLAN 2 ip of phone system to VLAN 1 ip of phone system so the phone can talk to the phone system on phase 1 of dhcp and full the files, before it boot to VLAN 2.

View solution in original post

0 Kudos
14 Replies
Highlighted
Valued Contributor II
Valued Contributor II

Re: Adtran 7100 with Polycom IP 650

Jump to solution

Did you go to IP Phone Configs and select all the phones, and then to “Other Actions” and then select “Update Directories”. Then you will have to reboot the phones.

-Mark

Highlighted
Contributor III
Contributor III

Re: Adtran 7100 with Polycom IP 650

Jump to solution

Yes, I’ve did that.

Message was edited by: matt - removed sensitive information

Highlighted
Valued Contributor II
Valued Contributor II

Re: Adtran 7100 with Polycom IP 650

Jump to solution

What AOS version you running and what version is your Polycom IP 650

Do you have any other Polycom phones that are working with the directory?

-Mark

Highlighted
Contributor III
Contributor III

Re: Adtran 7100 with Polycom IP 650

Jump to solution

4.0.x 2345-12600-001  - Polycom Phone Firm Ware

R10.11.0.E

All the phones are about the same, the directory is just a bit off.

Message was edited by: matt - removed sensitive information

Highlighted
Valued Contributor II
Valued Contributor II

Re: Adtran 7100 with Polycom IP 650

Jump to solution

FTP into the 7100 and look at the MAC-direcotry.xml and verify that it has the same directory as the ip phone globals directory,

If that matches, then the phone should be downloading that. Run debug ip ftp-server on 7100 and verify that the phone is grabbing that config.

If it is and still wrong,

Default the phone, reboot the phone, when the phone comes up you will see cancel button, press it, then when you see count down timer hold down keys 4-6-8-*

Then when prompted for password enter 456, after phone boots up check directory.

-Mark

Highlighted
Contributor III
Contributor III

Re: Adtran 7100 with Polycom IP 650

Jump to solution

Hi Mark, I did all this. Now when the phone boots up it says network down.

This is the error on the debug I’m getting.

2014.05.22 11:53:59 LLDP LLDP: Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex" Neighbor Speed/Duplex: "10M/full-duplex"

2014.05.22 11:54:00 LLDP LLDP: Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex" Neighbor Speed/Duplex: "10M/full-duplex"

2014.05.22 11:54:01 LLDP LLDP: Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex" Neighbor Speed/Duplex: "10M/full-duplex"

2014.05.22 11:54:02 LLDP LLDP: Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex" Neighbor Speed/Duplex: "10M/full-duplex"

2014.05.22 11:54:03 LLDP LLDP: Speed Duplex mis-match on eth 0/6. Speed/Duplex: "100M/full-duplex" Neighbor Speed/Duplex: "10M/full-duplex"

2014.05.22 11:54:19 DHCP.SERVER Discarding message, no available pools: (Xid = 188fff6e) on 192.168.1.0/255.255.255.0 from 00:04:F2:30:F5:3C

2014.05.22 11:54:19 DHCP.SERVER No Reply required

2014.05.22 11:54:20 DHCP.SERVER Discarding message, no available pools: (Xid = 188fff6e) on 192.168.1.0/255.255.255.0 from 00:04:F2:30:F5:3C

2014.05.22 11:54:20 DHCP.SERVER No Reply required

Highlighted
Valued Contributor II
Valued Contributor II

Re: Adtran 7100 with Polycom IP 650

Jump to solution

What network is this? 192.168.1.0/255.255.255.0

Is the 7100 still using the default networks? 10.10.10 and 10.10.20?

-Mark

Highlighted
Contributor III
Contributor III

Re: Adtran 7100 with Polycom IP 650

Jump to solution

192.168.1.0 – is the default VLAN.

No.

192.168.1.80

255.255.255.0

10.10.20.1
255.255.255.0

172.17.17.1

255.255.255.0

Highlighted
Valued Contributor II
Valued Contributor II

Re: Adtran 7100 with Polycom IP 650

Jump to solution

Your response got all messed up. If you replied via email it does that. Go to the website of forum and put your info.

Can you put the sh run config on here. I need to see your DHCP pools and your VLAN configuration.

-Mark