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New Contributor

[SOLVED] Fowarded FXO lines hear Auto Attendant message over call

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Our 7100 is having an interesting issue. One of the FXO lines is configured to forward to an outside line, by setting the Default Trunk Number as the outside line, and disabling the DID. When this number is dialed it should just forward normally. Instead, when the line is called it will ring, get picked up by the auto attendant, continue ringing and then be picked up by the final destination. Even after being picked up, the auto attendant message continues playing. Both the person who answered and the auto attendant have terrible audio quality, but the AT itself is extremely fuzzy and lower volume.

How do i go about disabling the Auto Attendant for this FXO line?

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New Contributor

Re: Fowarded FXO lines hear Auto Attendant message over call

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I will mark this one as solved. It eventually turned out to be an issue with the physical lines being crossed. We were finally able to get a technician out to fix it.

thanks for the responses though.

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Valued Contributor
Valued Contributor

Re: Fowarded FXO lines hear Auto Attendant message over call

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gdavid, please confirm the AOS version you're running and provide the full configuration of the 7100. Thanks

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Anonymous
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Re: Fowarded FXO lines hear Auto Attendant message over call

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gdavid,

Were you able to resolve this issue?  If so please update this thread with the solution.  If you still need assistance with this we would be happy to continue troubleshooting.  I would need to see the output from a show run voice.  It would also help to see the output from a debug voice verbose, debug interface fxo, and debug sip stack messages.  Please remove any sensitive information like public phone numbers or public IP addresses before attaching these requested items in a reply.

Thanks,
Matt

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New Contributor

Re: Fowarded FXO lines hear Auto Attendant message over call

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I will mark this one as solved. It eventually turned out to be an issue with the physical lines being crossed. We were finally able to get a technician out to fix it.

thanks for the responses though.

View solution in original post

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Anonymous
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Re: Fowarded FXO lines hear Auto Attendant message over call

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gdavid,

Thanks for letting us know the outcome.  Can you come back to this thread and mark your last response with the "Correct Answer" button?

Thanks,

Matt